Returns & Refund Policy

We're Committed To Your Satisfaction!

Shop with confidence, knowing that your happiness is our number one priority.

60-Day Satisfaction Guarantee

At Reneweva, we proudly stand behind every device and accessory we sell with our 60-Day Satisfaction Guarantee.

We invite you to:

Try your purchase for up to 60 days. Make it part of your daily beauty and self-care routine. Experience the intended the full anti-aging benefits 

If at any point you are not satisfied with your results, our Reneweva Care Team is here to help. We offer product exchanges or alternative solutions designed to help you achieve your confidence and skincare goals.

Contact our Care Team: support@reneweva.com

Device Warranty

All Reneweva devices include a one-year warranty against manufacturer defects. If your device does not function as intended during this period, we will provide a replacement device. To initiate a warranty claim, email us at support@reneweva.com. Proof of purchase is required for all warranty claims.

How to Begin the Process

To request an exchange or support with your order, please contact us at support@reneweva.com. Our Care Team will guide you through the next steps. Proof of purchase and proof of product condition (photos may be required) are necessary for all claims.

Please note: As Reneweva devices are personal care products that come into direct contact with the skin, all returns are subject to a 70% hygiene, sanitisation, and restocking fee. Refunds are therefore processed at 30% of the original purchase price, in line with standard beauty industry practices.